Project Management and ITIL for UC: Recipe for Sanity Series

David A. Zimmer, PMP Chief of Staff American Eagle Group

Managing Unified Communications (UC) implementations and their ongoing support requires a fundamental need for systematic methods. By understanding basic project management methodologies as defined by an industry standard and applying internationally accepts process for ongoing IT operations, we have a greater chance of successfully deploying UC technology. More importantly, we serve the business and its objectives with the features and functionality required to be competitive and in the lead.

This series of articles describes the standards we can use to further the business use of unified communications. The following table of contents will be linked to the corresponding articles. As the articles are written, the table of contents listing will be update with the links for easy reference. Simply click on the desired link to access the article.

Table of Contents:

1. Introduction to Series
   
2. PMO, CobiT, ITIL – Alphabet Soup for Strategic Information Technology Services
   
3. Service Catalog
   
4. Change Management
   
5. Service Desk
   
6. Incident Management
   
7. Problem Management
   
8. Release Management
   
9. Configuration Management
   
10. Availability Management
    
11. Capacity Management
    
12. Project Management
    
    1. Initiate
       
    2. Plan
       
    3. Execute
       
    4. Monitoring and Controlling
       
    5. Closure
       
13. Gotch Areas in PM for Most Companies
14. IT Cube - 6 Perspectives to Project Requirements
    
15. 7 Deadly Sins of Project Management
    
16. 10 Commandments of Project Management
    
17. Utility Services: The Funnel For Driving IT Request Fulfillment Efficiencies and Savings To The Bottom Line
    
18. Organization Maturity: The Ability to Change and Improve